Frequently Asked Questions
Who is Mitsubishi Electric?
Mitsubishi Electric Corporation is a public company, which bears no legal affiliation to other companies that have the word "Mitsubishi" in their names. It is an independent company like other members for the "so-called" Mitsubishi Group and is separately owned, managed and operated.
Mitsubishi Electric operates in 36 countries, serving the following industries:
- Automotive
- Semiconductor devices
- Industrial technology
- Heating and air conditioning
- Consumer electronics
- Heavy machinery
- Telecommunications
- Power
- Transportation
- Information technology
Responding to increasing growth in U.S. and worldwide automotive business, Mitsubishi Electric created Mitsubishi Electric Automotive America (MEAA) in 1979.
Where are Mitsubishi Electric heavy duty starters manufactured?
Mitsubishi Electric heavy duty starters are manufactured in Japan and sold worldwide. All North American sales, service, warranty, application engineering, and support functions are handled by Mitsubishi Electric Automotive America, Inc. Mitsubishi Electric Automotive America, Inc. is headquartered in Mason, Ohio, with manufacturing facilities in Mason Ohio, Maysville Kentucky, and Garden Grove California. Sales, Engineering, and Warranty are based in Northville Michigan.
Can I spec a Mitsubishi Electric starter on my new truck?
Mitsubishi Electric heavy duty starters are standard equipment on nearly every Class 8 truck manufactured in North America today, not an option, so you don’t have to ask for it. Please refer to the SPEC MITSUBISHI tab on this website for the latest spec book order codes to ensure you are getting a Mitsubishi Electric starter.
What is the Warranty for Mitsubishi Electric heavy duty starters?
Mitsubishi Electric stands behind every starter installed in a new truck for 3 years / 350,000 miles, regardless of the warranty on the truck itself. Please refer to the WARRANTY section of this website for the complete warranty policy. The OES warranty replacement starter warranty is 1 year. For information on our industry-leading 3-year/unlimited no-fault Aftermarket warranty, please visit www.diamond-gard.com.
I have a question about a warranty claim I have filed. What should I do?
All heavy duty warranty claims are handled in our Detroit engineering center. Please contact the Warranty Manager directly by calling 1-888-MELCO4U (1-888-635-2648), extension #2.
I may be having trouble with my Mitsubishi Electric starter. Is there someone I can actually talk to?
Yes. We have full time technical support to answer any questions you may have. Please call 1-888-MELCO4U (1-888-635-2648), extension #1.
Where can I buy Mitsubishi Electric Heavy Duty products?
Mitsubishi Electric Heavy Duty Starters and Alternators are available through any International, Peterbilt, Kenworth, Volvo, Mack, or Freightliner dealer. We do not sell directly to WDs or fleets.
Can I replace a Delco starter with a Mitsubishi Electric starter?
Yes, in most cases. For complete details on which truck/engine applications are covered, please refer to the PART LOCATOR at www.diamond-gard.com.
